Submitting a Complaint
A complaint may result from any concern about an act or behaviour that someone perceives to be unfair, discriminatory, or unjustified. It can be any decision, situation, omission, or problem related to work or education environment that a person feels to be unfair. If you have a concern about any part of the services provided to you, please read The Institute's Complaints Policy, located in your Student Handbook.
An Institute Friend who believes that they have been treated unfairly or have a complaint, are instructed to firstly speak to their Coach. Where a resolution cannot be reached, they are instructed to discuss the difficulty with the relevant Campus Skipper or Team Captain. Where the complaint is more serious or is not able to be resolved through such informal means, the Friend is directed to make a formal complaint by completing the form below.
This form should be returned to the National Office - Australian Institute of Fitness Pty Ltd, 40 Oxley St, St Leonards NSW 2065, or simply complete the form below, click send and a copy will be sent to our National Office.
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