Submitting a Complaint

A complaint may result from any concern about an act or behaviour that someone perceives to be unfair, discriminatory, or unjustified. It can be any decision, situation, omission, or problem related to work or education environment that a person feels to be unfair. If you have a concern about any part of the services provided to you including from any third party such as our employers associated with your training course or even another student, please read  AIF’s Complaints and Appeals Policy and Procedure, located in your Student Handbook and on this website.

An AIF Warrior who believes that they have been treated unfairly or have a complaint, are instructed to firstly speak to their Coach. Where a resolution cannot be reached, they are instructed to discuss the difficulty with the relevant Training Team Leader. Where the complaint is more serious or is not able to be resolved through such informal means, the Warrior is directed to make a formal complaint by completing the form below.

Any other person who also feels aggrieved about our services, is also encouraged to complete and lodge the form below.

This form should be returned to the National Office – 87 Marsden St, Parramatta NSW 2150, or simply complete the form below, click send and a copy will be sent to our National Office.

“I honestly wish my time wasn't over at the campus because I loved the experience, the coaches, and my class so much. Being at the Australian Institute of Fitness has absolutely changed my life!”

Lauren Patterson
AIF graduate, Social Media Influencer and Fitness Blogger

“My experience at the Australian Institute of Fitness was nothing short of amazing! The facilities were impeccable, course information engaging and most importantly the learning aspect was made fun with great people”

Jenna Douros
AIF graduate, Social Media Influencer, Oxygen Cover Girl and Gold's Gym Ambassador

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