The Australian Institute of Fitness Pty Ltd is a Registered Training Organisation (TOID 121508). For more information on this and the Australian Qualifications Framework, visit Industry Accreditation.

Student Handbook

Every student is given a Student Handbook upon on enrolling, and this is where you can find all the important information relating to studying with us at the Australian Institute of Fitness. Below you will find some essential things you should know from the Student Handbook.

1. You are our Friend

We take a fresh approach to training and we therefore refer to our students as 'Friends'. When you enrol you become a Friend of the Institute.

2. Friend support

We support our Friends through:

  • Tutorials and allocated time before and after class for those studying face-to-face to help with general questions
  • Email and phone support, and the opportunity to come on campus and spend time with a Coach for those studying online and needing further assistance

If you are struggling with part of our program or have any personal challenges that may affect your study, you can make a time with the Campus Skipper to discuss your issues.

3. English language, literacy, numeracy and special needs

Friends must be proficient at reading, writing and speaking English to benefit from and comply with training and assessment.

Further information or assistance regarding support services may be found by contacting the following organisations:

4. Flexible learning and assessment

The Institute offers a flexible study environment with on campus, online, and blended study options. Please ensure you choose the right study option to suit you on enrolment.

5. Access and equity

The Institute is committed to integrating access and equity principles within all services provided to Friends. We recognise the rights of Friends and provide information, advice and support that is consistent with our core business values and code of practice.

6. Appeals procedure

You may request a review within five working days of receipt of your result. Requests for review must be made in writing.

7. Complaints

If you have a concern during your time with us, and this isn’t resolved in the Student Handbook, please complete the Grievance Report Form which will be sent directly to our National Office and will be treated with confidentiality.

8. Skills recognition

The Institute recognises competencies you may have acquired through other training, work or life experience. If you would like to apply for recognition speak to the Career Guru at your campus. Fees may apply.

9. Cooling off period

You are entitled to cancel your agreement by notice in writing for up to 10 business days after signing it. So if it is signed more than 10 days before the commencement of your program(s) start, you have the full 10 days in which to cancel. But if it is signed less than 10 business days before your program(s) start, the cooling off period is reduced by that many days, and it ceases on the first day of the program(s) commencing.

10. VET FEE-HELP

If you need assistance with fees, the Australian Government loan scheme, VET FEE-HELP is available for the Institute’s Remedial Massage Therapist (Diploma of Remedial Massage HLT50307) and Exercise Therapist (Diploma of Fitness SIS50213) courses. Eligibility criteria apply. Find out more about VET FEE-HELP.

11. Tuition Assurance Scheme

The Institute will maintain a Tuition Assurance Scheme to safeguard Friends in the event of it becoming insolvent and unable to return fees that have been paid in advance. The Tuition Assurance Scheme will source similar training to allow the effected participants under this condition to complete their studies without further financial burden. However if the Friend cannot be placed, the tuition assurance will provide a refund.

NEED ASSISTANCE?

Our team of course and career gurus are ready to assist with your enquiry.

Call now on

1300 669 669