The Australian Institute of Fitness and the Australian Institute of Fitness (Vic & Tas) are Registered Training Organisations (RTO ID 121508 & 40884 respectively). For more information on this and the services and training offered, visit Industry Accreditation.
Every student is given a Student Handbook upon on enrolling, and this is where you can find all the important information relating to studying with us at the Australian Institute of Fitness. Below you will find some essential things you should know from the Student Handbook.
1. Friend support
We take a fresh approach to training and we therefore refer to our students as 'Friends'. When you enrol you become a Friend of the Institute.
We support our Friends through:
- Tutorials and allocated time before and after class for those studying face-to-face to help with general questions
- Email and phone support, and the opportunity to come on campus and spend time with a Coach for those studying online and needing further assistance
If you are struggling with part of our program or have any personal challenges that may affect your study, you can make a time with the Campus Skipper to discuss your issues.
2. English language, literacy, numeracy and special needs
Friends must be proficient at reading, writing and speaking English to benefit from and comply with training and assessment.
Further information or assistance regarding support services may be found by contacting the following organisations:
3. Flexible learning and assessment
The Institute offers a flexible study environment with on campus, online, and blended study options. Please ensure you choose the right study option to suit you on enrolment.
4. Access and equity
The Institute is committed to integrating access and equity principles within all services provided to Friends. We recognise the rights of Friends and provide information, advice and support that is consistent with our core business values and code of practice. More information can be found in the Access and Equity Policy.
5. Appeals procedure
You may request a review within five working days of receipt of your result. Requests for review must be made in writing.
If you have a concern during your time with us, and this isn’t resolved in the Student Handbook, please complete the Complaints and Appeals Report which will be sent directly to our National Office and will be treated with confidentiality.
For further information, please see the:
7. Issuing of qualifications
The Institute issues qualifications from nationally endorsed training packages, demonstrated through a formal competency based assessment process. Certificates are issues within 30 days of successful completion of all training and assessment activities, and after all course fees are paid. The Institute may require the return of a certificate if it was found to be obtained dishonestly or where there was an error. For more information, please read the Issuing of Qualifications Policy.
8. Skills recognition
The Institute recognises competencies you may have acquired through other training, work or life experience. If you would like to apply for recognition speak to the Career Guru at your campus. Fees may apply.
9. Cooling off period
You are entitled to cancel your agreement by notice in writing for up to 10 business days after signing it. So if it is signed more than 10 days before the commencement of your program(s) start, you have the full 10 days in which to cancel. But if it is signed less than 10 business days before your program(s) start, the cooling off period is reduced by that many days, and it ceases on the first day of the program(s) commencing.
If you need assistance with fees, the Australian Government loan scheme, VET FEE-HELP is available for the Institute’s Remedial Massage Therapist (Diploma of Remedial Massage HLT50307), Personal Training Specialist (Diploma of Fitness SIS50213), and Fitness Business Professional (Diploma of Business BSB50207) courses. Eligibility criteria apply.
11. Tuition Assurance Scheme
The Institute will maintain a Tuition Assurance Scheme to safeguard Friends in the event of it becoming insolvent and unable to return fees that have been paid in advance. The Tuition Assurance Scheme will source similar training to allow the effected participants under this condition to complete their studies without further financial burden. However if the Friend cannot be placed, the tuition assurance will provide a refund.
12. Unique Student Identifier (USI)
From 1 January 2015, all students undertaking nationally recognised training delivered by a registered training organisation will need to have a Unique Student Identifier (USI).
For more information about the Unique Student Identifier, including how to create your own, visit www.usi.gov.au.
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