HomeAIF In The MediaFitness Industry PodcastReject the Service Fallacy and deliver real customer service in 2018, with Bill McBride

AIF In The Media

Reject the Service Fallacy and deliver real customer service in 2018, with Bill McBride

Jan 22, 2018 | Published by Oliver Kitchingman

Renowned club owner, industry adviser and health club consultant, Bill McBride talks people vs tech, and how to over-deliver your way to profitability, with Network’s Oliver Kitchingman.

Listen here.

Oliver Kitchingman

The Australian Institute of Fitness

Oli is Content Manager for Australian Institute of Fitness (AIF). He spent a number of years collating, curating and creating content as the editor of Australian Fitness Network’s Network magazine, and has worked across a number of other fitness titles and events. When he’s not slicing and dicing words or shooting the breeze with fitness figures on the Fitness Industry Podcast, he can be found pounding Sydney’s pavements on a quest for the elusive runner’s high.

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